The Age stuff up Version #45,345

saintspremiers · Fri 11 Feb 2011 3:22pm

The number above is my estimate of our membership number that we'll get this year.

It also represents the number of people who have been offered a very poorly organised deal through The Age.

After the Phil Narkle's at The Age assured me the paper would arrive sure enough last weekend it didn't.

I rang them up, for them to call my newsagent and blame them for a "computer error", the pricks at Fairfax were very coy when I asked the fault lay, trying to say it was my newsagent.

Anyway, the paper arrived today, so I thought all was good.

I then got a letter today saying my $52 subscription had been paid up until August 2011 - ie 6 months.

So for a bit of entertainment I called up Fairfax again....they said the letter was generated on 1 Feb before an adjustment had been made so my sub continued until Feb '12 - ie. a full year.

I told them again they had stuffed up, which they denied.

So my recommendation to our club is to cease this stupid arrangement with The Age, or if it is part of the sponsorship with the paper, it should be structured so that member's can get a good deal, but it is done directly through The Age, with no monies passing through St Kilda.

End of Rant, sorry I couldn't find the existing thread on this!

GrumpyOne · Post: # 1039481Post **GrumpyOne** » Fri 11 Feb 2011 3:49pm

Complain to the Club.

saintspremiers · Fri 11 Feb 2011 7:34pm

GrumpyOne wrote:Complain to the Club.

Prefer to do it on here.

Club staff read SS

Bernard Shakey · Fri 11 Feb 2011 8:48pm

GrumpyOne wrote:Complain to the Club.

Don't complain to the club. I rang The Age today and they are aware of the error and it has been fixed, you have a 52 week subscription.

Thinline · Post: # 1039601Post **Thinline** » Sat 12 Feb 2011 6:29am

Funnily enough i'm still waiting for my 2008 subscription to show!

Never quite got around to getting it fixed....

saintbrat · Sat 12 Feb 2011 11:00am

I got my letter confirming my subscription yesterday -.

OdieCalodie · Sat 12 Feb 2011 11:24am

i too just received a letter with only a 6 month subscription. hopeless!

Bernard Shakey · Sat 12 Feb 2011 1:01pm

OdieCalodie wrote:i too just received a letter with only a 6 month subscription. hopeless!

It has been addressed and fixed by the Age.

thejiggingsaint · Sun 13 Feb 2011 5:19pm

I have received FOUR items of correspondence from the Age regarding my subscription! Two were in January with different renewal dates and different subscriber numbers. I contacted the Age and they told me that I was subscribed twice and that I'll get a refund

for the "extra"

subscription. I then receive a further letter with yet another date for renewal (no sign of the refund though

). I rang the subscriber line and spoke with the head honchette (Katrine Norling) who said that all would be sorted. The refund cheque for $52.00 arrives the next day in the mail!

I get home from Sydney yesterday to find TWo letters from the Age (both dated February 8th) each giving me yet another new subscriber number

and informing me that I will be receiving the paper until 25/05/2012

How about THAT folks??

THEY are paying ME to have my paper home delivered!!!!!!!!!!!!!

Eastern · Post: # 1039782Post **Eastern** » Sun 13 Feb 2011 5:36pm

I must be in the same mailing batch as the jiggster.. How did they know to put us important people in the same batch

? !!

saintspremiers · Sun 13 Feb 2011 7:52pm

thejiggingsaint wrote:I have received FOUR items of correspondence from the Age regarding my subscription! Two were in January with different renewal dates and different subscriber numbers. I contacted the Age and they told me that I was subscribed twice and that I'll get a refund for the "extra" subscription. I then receive a further letter with yet another date for renewal (no sign of the refund though ). I rang the subscriber line and spoke with the head honchette (Katrine Norling) who said that all would be sorted. The refund cheque for $52.00 arrives the next day in the mail! I get home from Sydney yesterday to find TWo letters from the Age (both dated February 8th) each giving me yet another new subscriber number and informing me that I will be receiving the paper until 25/05/2012 How about THAT folks?? THEY are paying ME to have my paper home delivered!!!!!!!!!!!!!

Dave, you, like any of us caught in this mess deserve to get paid by The Aged to get our paper delivered!