Membership department/club in general

Solar · Post: # 499925Post **Solar** » Fri 07 Dec 2007 10:17am

Must say everything I have been hearing about the staff down at the club has been positive. Just sent away for my 2008 membership last week and the club's membership department just emailed me a thankyou for signing up and to confirm that it had reached them, they also said that the kits will be sent out in early Feb 2008.

Anyone else got a good story about how the staff down at the club are going? I think this is the standard we need to continue to have but it's a fact that the best advertising is word of mouth.

saintly · Post: # 499934Post **saintly** » Fri 07 Dec 2007 10:45am

i just did my renewal online. easy. no problems and an email was sent to confirm it.

great stuff.

yipper · Post: # 499952Post **yipper** » Fri 07 Dec 2007 11:18am

Well, for the first time ever - they mucked up my renewals. However, after an e-mail and a couple of phone calls - everything is now ok. Renewals are all done, reserved seats locked in and I'm very happy with the service I got. They are doing a champion job in that membership section.

St.Dianne · Post: # 499953Post **St.Dianne** » Fri 07 Dec 2007 11:19am

I, too, have received my "Thank-you for renewing" email. Nice touch.

snoopygirl · Fri 07 Dec 2007 11:44am

I'm venting just at the moment, but after 4 calls to the club & my details being faxed to them 3 times they still haven't got it right. Not happy right now & if I miss out on SC because of their incompetence I won't be happy.

Am waiting on a call back from them to assure me that it has been rectified.

HarveysDeciple · Fri 07 Dec 2007 11:47am

yipper wrote:Well, for the first time ever - they mucked up my renewals. However, after an e-mail and a couple of phone calls - everything is now ok. Renewals are all done, reserved seats locked in and I'm very happy with the service I got. They are doing a champion job in that membership section.

except I didn't get any of my free stuff sent out

luke.l_26 · Post: # 499970Post **luke.l_26** » Fri 07 Dec 2007 11:52am

I had no problems either. Renewed online, got my confirmation email and all is good.
Maybe, Snoops, you just got a dud operator

yipper · Post: # 499974Post **yipper** » Fri 07 Dec 2007 12:01pm

snoopygirl wrote:I'm venting just at the moment, but after 4 calls to the club & my details being faxed to them 3 times they still haven't got it right. Not happy right now & if I miss out on SC because of their incompetence I won't be happy. Am waiting on a call back from them to assure me that it has been rectified.

Why don't you give Ben Hall a ring Snoops? He sorted mine out!!

snoopygirl · Fri 07 Dec 2007 12:23pm

Yeah, will be calling Ben if I don't get the promised call back this arvo. Problem is, they keep promising the world so I give them the chance but then they don't deliver.

fingers · Post: # 499988Post **fingers** » Fri 07 Dec 2007 12:39pm

they were great with mine - changed my profile for me so I could renew an enhanced membership pack online - emailed confirmation - all good.

Solar · Post: # 500029Post **Solar** » Fri 07 Dec 2007 1:54pm

snoopygirl wrote:Yeah, will be calling Ben if I don't get the promised call back this arvo. Problem is, they keep promising the world so I give them the chance but then they don't deliver.

yes well in a couple of years time you can just walk down the road and vent face to face

Animal Enclosure · Fri 07 Dec 2007 2:19pm

Spoke to Adrian in membership to renew our gold seats/membership and added a Little Angel membership too.

He was great, no dramas...

The website renewal is a pain though... I couldn't access my wife's membership as it was locked into an old email address. I also couldn't add the Little Sainter membership to my renewal.

Mr Magic · Post: # 500114Post **Mr Magic** » Fri 07 Dec 2007 4:34pm

15 minutes ago, after reading this thread, I sent an email to Ben Hall saying I would love to renew but as yet had not received any information in the mail.

5 minutes ago I received a telephone call from Kylie and she arranged the renewal over the telephone.

Very professionally done by all concerned and Kylie couldn't have been more helpful - a pleasure to deal with.

stinger · Post: # 500118Post **stinger** » Fri 07 Dec 2007 4:43pm

they have a way to go......i couldn't sign up on line...kept getting a message that the club's e-mail address was dodgy.....would be wise to give them a miss.....as there was no financial security on the site.....so

..i signed up by phone.....couple of days later got the renewal kit in the post....a week or so later got a pm telling me that they had received my printed application form back in the post...which of course, i hadn't returned.....i renewed on the phone.......couple of days ago got an e-mail from fraser begging me to join him now that he is back and sign up again.....

......not what i would be praising if i was involved in the office.......good kick in the bum wouldn't go astray.....

saintbrat · Post: # 500148Post **saintbrat** » Fri 07 Dec 2007 6:08pm

almost wish I was a lapsed member

heard of someone who got a call from the club- along the lines of
" now you haven't been member for a year or so
, any special reason....
what about.. '

the person being called then said' now who did you say you were?
" Oh it's Fraser here ....."

they are certanly making the most of his renewed services.

st_Trav_ofWA · Fri 07 Dec 2007 6:24pm

shhhhhhh its to cover for his new "base salery" hes now being employed as a membership call center worker as well

Mr Magic · Post: # 500155Post **Mr Magic** » Fri 07 Dec 2007 6:24pm

st_Trav_ofWA wrote:shhhhhhh its to cover for his new "base salery" hes now being employed as a membership call center worker as well

@$15 per hour?

st_Trav_ofWA · Fri 07 Dec 2007 6:27pm

Mr Magic wrote:
st_Trav_ofWA wrote:shhhhhhh its to cover for his new "base salery" hes now being employed as a membership call center worker as well
@$15 per hour?

plus two payed tea breaks !!! thank god the IR laws fell over

snoopygirl · Sat 08 Dec 2007 12:49am

To be fair, I did receive a call late today to advise me that it has all been sorted. I'll believe it when the money is deducted from my acct.

Raven · Post: # 500332Post **Raven** » Sat 08 Dec 2007 3:41pm

It's been a few weeks since I faxed my SC membership application and I still haven't heard a thing. I won't be impressed if I miss out. I'll try ringing on Monday (which I should have done earlier) to see what's going on.

Oh When the Saints · Sat 08 Dec 2007 10:41pm

A certain coversation with someone involved with the club, who described the "buzz" about the place and the level of excitement around the club that hasn't existed for "ages".

The same certain conversation which was amazing with regards to the plans and ideas the new board has in the pipeline, and the overwhelming comments about the people who are now employed at the club.

What was relayed to me moved me such as to go and put $200 on the Saints for the premiership next year.

I don't suspect I'll be getting better odds once the season starts

Raven · Post: # 500736Post **Raven** » Mon 10 Dec 2007 12:54pm

I called the 1300 number to set up my SC membership over the phone because the fax I sent got no response, and the guy who answered said he'd have to get someone to call me back to help me out.
Why would this be? Shouldn't anyone who answers the membership hotline be able to set up new memberships? I'm confused.

LennyBoy · Post: # 500753Post **LennyBoy** » Mon 10 Dec 2007 1:29pm

Raven wrote:I called the 1300 number to set up my SC membership over the phone because the fax I sent got no response, and the guy who answered said he'd have to get someone to call me back to help me out.
Why would this be? Shouldn't anyone who answers the membership hotline be able to set up new memberships? I'm confused.

That was saintdooley doing Work for the Dole.

Solar · Post: # 500757Post **Solar** » Mon 10 Dec 2007 1:42pm

Raven wrote:I called the 1300 number to set up my SC membership over the phone because the fax I sent got no response, and the guy who answered said he'd have to get someone to call me back to help me out.
Why would this be? Shouldn't anyone who answers the membership hotline be able to set up new memberships? I'm confused.

my guess is that they want to make sure that your membership form didn't make it