Is anyone home at Seaford?

[WellardSaint]

Westpac call centre is outsourced to Indonesia I think.
Perhaps member services could be done offshore in, say, Wellington, NZ?

[GrumpyOne]

Westpac call centre is outsourced to Indonesia I think.
Perhaps member services could be done offshore in, say, Wellington, NZ?

As long as it is not the Phillipines..... Hate that bloody accent.

[saintspremiers]

Westpac call centre is outsourced to Indonesia I think.
Perhaps member services could be done offshore in, say, Wellington, NZ?

As long as it is not the Phillipines..... Hate that bloody accent.

Why?

It's just asian American.

I've actually once or twice had a good call centre experience with a Phillipino operator. {But many bad ones! )

[GrumpyOne]

Westpac call centre is outsourced to Indonesia I think.
Perhaps member services could be done offshore in, say, Wellington, NZ?

As long as it is not the Phillipines..... Hate that bloody accent.

Why?

It's just asian American.

I've actually once or twice had a good call centre experience with a Phillipino operator. {But many bad ones! )

Not singling out Asian-Americans...... can't stand Prince Philip's accent either.

[Enrico_Misso]

Well I have to say I rang the club membership services today.
The lady taking the call was extremely helpful, friendly and professional.
She wasn't sure why I had internet problems with 2 of my 3 memberships but she soon fixed up the payments.
She even talked me in to auto payments so I get more scarves despite having about 50 already!
The whole customer experience on the phone was excellent.

So I'm a bit sorry about my rather savage attack a few posts back.

But I still think the club should provide extended hours service.
I'm a 30+ year member/50 yr supporter so I was always going to sign up.
But how many fringe members would have been so frustrated with the out of hours phone experience or internet experience that they just said "Stuff it - we aren't going to go well anyway - I'll pass this season"??

Most Power companies/Telcos have phone line open till 8pm weekdays and limited hours at least on Saturday.

I'm not suggesting the club have the phones manned 24/7.
But during the peak membership recruiting period I think they should at have someone there till 7pm weekdays and Sat mornings.

[bergholt]

Most Power companies/Telcos have phone line open till 8pm weekdays and limited hours at least on Saturday.

The Saints have an annual turnover of about $30m. Telstra does $25,000m. Origin Energy does $14,000m. Huge amounts more. Even iiNet does six times as much as us - $180m. And they run most of their customer support out of South Africa.

A footy club just isn't a very big business, let's face it.

[GrumpyOne]

Most Power companies/Telcos have phone line open till 8pm weekdays and limited hours at least on Saturday.

The Saints have an annual turnover of about $30m. Telstra does $25,000m. Origin Energy does $14,000m. Huge amounts more. Even iiNet does six times as much as us - $180m. And they run most of their customer support out of South Africa.

A footy club just isn't a very big business, let's face it.

I'm sure some of the posters here would volunteer their time to man the membership line.

Together with other Saints supporters who don't post here.

A way of contributing.

[saintly]

Well I have to say I rang the club membership services today.
The lady taking the call was extremely helpful, friendly and professional.
She wasn't sure why I had internet problems with 2 of my 3 memberships but she soon fixed up the payments.
She even talked me in to auto payments so I get more scarves despite having about 50 already!
The whole customer experience on the phone was excellent.

So I'm a bit sorry about my rather savage attack a few posts back.

But I still think the club should provide extended hours service.
I'm a 30+ year member/50 yr supporter so I was always going to sign up.
But how many fringe members would have been so frustrated with the out of hours phone experience or internet experience that they just said "Stuff it - we aren't going to go well anyway - I'll pass this season"??

Most Power companies/Telcos have phone line open till 8pm weekdays and limited hours at least on Saturday.

I'm not suggesting the club have the phones manned 24/7.
But during the peak membership recruiting period I think they should at have someone there till 7pm weekdays and Sat mornings.

what they should start doing is have virtual assitance on the website just like other organisations have on their websites, can ask questions, get answers etc

[Dr Spaceman]

Not a word coming out of the camp since they released the financial results before Xmas.

They set out on 22 December 2013 in search of a coffee shop.

Hopefully they have succeeded and will be back home in the next few weeks.

[GrumpyOne]

Sent out two emails to the club last week.

Got one response.

I hope our season is going to be better than that.

[saintspremiers]

Sent out two emails to the club last week.

Got one response.

I hope our season is going to be better than that.

I'd be stoked if we won 50% of our matches this year